As the Brand Assitant at Tanner Krolle, you Provide support to the CEO (the “Principal”) in all aspects of her Business and Private affairs. You will be the right-hand person to the Principal, offering all round administrative and executive support with a flexible and entrepreneurial approach. You will be confident at dealing with HNW clients, building strong relationships with our clients and business relationships and providing personalized assistance to ensure their satisfaction. Your expertise in fashion, retail and keen understanding of our brand will enable you to showcase our products effectively, driving sales both in-store, online and through private client and business to business interactions. 

You will have a ‘can do’ attitude happy to take on any task however big or small, providing the best possible service to Tanner Krolle on the activities below:

1.   Administrative and General Support:

• All round administrative support to the Principal.
• Assisting with stock management.
• Ecommerce and webpage maintenance and support.
• Organising and assisting on shoots, brand and client events.
• Create line sheets and wholesale client follow up
• Arrange all mail, franking, international and local couriers for client orders and supplier shipments.
• Acting as gatekeeper with a good knowledge of the Principal’s contacts.
• Ensure the store is visually appealing and all products are displayed attractively.
• Assisting with marketing, social media and PR with ad hoc support.

2.   Provide Exceptional Customer Service:

• Greet and welcome clients with a warm, professional demeanour.
• Assist clients in a courteous and attentive manner, ensuring their needs are met.
• Demonstrate in-depth knowledge of the brands products and collections.
• Upkeep of CRM system, create newsletters.

3.   Private Client and Business-to-Business Management:

• Cultivate and maintain strong relationships with existing private clients.
• Proactively engage with high-value customers to understand their preferences and shopping habits.
• Arrange private appointments and exclusive shopping experiences for VIP clients and businesses.
• Follow up on leads and inquiries promptly, converting prospects into loyal customers.
• Participate in events, private sales and promotions to maximize sales opportunities.