Role: The ME+EM Assistant Store Manager is dedicated to unmatched, luxury customer service, team morale and driving results. Responsible for overseeing the store and team in the manager's absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omnichannel business while representing the brand ethos.

Responsibilities:

Leadership

● Work closely with the Store manager to ensure consistency in leadership and store management.

● Act as the person in charge in the absence of the Manager.

● Be the second point of call for all people related matters within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information is to be shared with the Store Manager.

● Attend meetings with and in the absence of the Store Manager.

● Understand the store target and relay this to the team in support of the Store Manager.

● Encourage dress code compliance following the policy.

● Display high level of telephone etiquette when using the store phone and able to train others to the same standard.

● Ensure a professional tone is used in all communication: in person, phone, and electronic.

● Coordinate and monitor the activities of the team.

● Delegate tasks in an appropriate manner and follow up their execution.

● Follow company procedures to report any maintenance issues in store promptly.

● Ensure the protection of confidential information to build trust while using discretion to share as necessary to ensure the best interest of the staff and ME+EM.

People Management

● Collaborate with the Store Manager to make employment decisions, including hiring, promotions, discipline, terminations, pay, hours, etc.

● Support the enforcement of all company processes and policies.

● Carryout daily training and coaching with the team by leading by example on the store floor.

● Timely answer staff questions.

● Assist with managing staff admin including hours worked against what is recorded in Humanity.

● Arrange effective and efficient cover in the absence of the manager.

● Ensure breaks are taken whilst being the manager in charge.

● Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.

● Keep up to date with company polices within the handbook and ensure the team are complying.

Customer

● Provide the best most luxurious customer experience to all who visit the store.

● Be confident in building organic and long-lasting relationships with customers while training staff to do the same.

● Be aware of the importance of CRM.

● Carryout personal styling sessions with confidence.

● Promote where possible the omni channel experience.

● Confidently offer solutions to customer queries and complaints following the standards set by the Store Manager and company policies. Inform your store manager of customer queries.

Product

● Ensure a high level of product knowledge, attend regular product review meetings and relay new information to the team.

● Work with the Store Manager to ensure the store display represents the design intent for each garment.

● Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.

● Assist with the store recall process.

System

● Adapts easily to system changes and leads these in a positive manner to the store teams.

● Work alongside the Customer Care team and other operational functions to ensure policies and procedures are aligned to ensure the best customer experience is achieved.

● Understand the operational software and continually strive to develop the system and suggest improvements to IT and operations

General

● Ensure consistently effective operations of the assigned store.

● Responsible for communicating any exceptions from consistent operations to the Corporate office.

● Support all operations: staff productivity, inventory management, presentation of the store, ensure guest satisfaction, cash and electronic transactions, safety of staff and guests, and all other operations.

● Consistently contributes to a safe and positive work environment, abiding by the policies and following procedures at all times.

● Regular attendance and timeliness.

● Perform other duties as assigned or otherwise identified.

● Being responsible for own Health and Safety and ensuring Health and Safety processes are followed in store.

Knowledge, Skills, and Qualifications

● Minimum of two (2) years of retail management experience

● Strong leadership skills, adaptive leadership style, and business acumen

● Must be able to work independently and take initiative to accomplish directives with minimal supervision

● Be reliable, honest, and work well with others

● Strong organizational skills and detail-oriented

● Excellent active listening and communication

● Ability to lead, teach, and influence others to develop successful team members

● Possess social perceptiveness, awareness of others reactions and understanding the cause for their reaction

● Ability to thoroughly develop and thoughtfully implement objectives and strategies

● Ability to effectively handle stress and pressure consistent with the job duties and industry

● Desire to engage with customers to allow them to feel empowered, attractive, and confident through fashion

● Ability to pair complementary colors, patterns, and style

● Basic computer skills

Physical Requirements

● Constantly (More than 66% of the time): Walk, stand, and lift up to 10lbs

● Frequently (34-66%): Reach overhead, stoop, bend, and lift up to 15lbs

● Occasionally (1% - 33%): Lift up to 25lbs

Hours of Work

This position will work the hours necessary to meet the needs of the business and to complete

necessary job duties within the scope of scheduled hours. May include work during days, evenings,

nights, weekends, and holidays.

Job Description – Assistant Store ManagerThe above statements are intended to describe the general nature and level of work being

performed by those assigned to this job. They are not intended to be an exhaustive list of all

responsibilities, duties and skills required. Management reserves the right to reassign and alter the

job description as dictated by business necessity and evaluated reasonable accommodations.