About Acne Studios

Acne Studios is a progressive luxury fashion house based in Stockholm, known for its multidisciplinary approach that merges photography, art, architecture, and contemporary culture. Established by Creative Director Jonny Johansson, the brand is renowned for its ready-to-wear creations, magazines, furniture, books, and exhibitions. The headquarters, located in a meticulously restored brutalist building, reflect the brand's unique identity and global vision.

With a presence in over 60 stores worldwide, including flagship locations in major cities like Stockholm, Paris, Milan, and New York, Acne Studios continues to experience significant growth. The brand operates through its own distribution channels and wholesale partners, maintaining stores that uniquely reflect Acne Studios' design ethos.

Role Overview

We are seeking a Senior Client Advisor to join our team in store in Printemps Haussmann. You will work with your team to build and maintain loyal customer relationships, enhance sales, and deliver positive business outcomes, with an emphasis on service and attentiveness.

Culture of Collaboration

• Supportive, inclusive, and trusting work environment.
• Diverse team with various roles, skills, and experiences.
• Focus on enjoying and thriving in your work.

Key Responsibilities

• Execute and manage omni-channel services.
• Facilitate a seamless customer journey, ensuring a premium client experience.
• Engage in visual merchandising to enhance store aesthetics.
• Serve as a point of reference for the team, offering motivation and mentorship on client journey and KPIs.
• Meet sales, conversion, and clienteling objectives.
• Maintain administrative tasks and efficient inventory management.

Candidate Profile

• High aspirations with attention to impactful details.
• Thrive in team environments, embracing feedback for growth.
• Curiosity and adaptability in a dynamic setting.
• Strong communication and interpersonal skills.
• Ability to understand customer needs, cross-sell, and close sales.

Required Experience and Skills

• Experience in customer-facing roles within retail or hospitality.
• Proven track record in driving sales and providing excellent service.
• Experience in customer relationship management (CRM) and clienteling.
• Fluent in English, work proficient French required. Additional languages especially Mandarin or Korean would be a plus.

Commitment to Diversity

• Embrace diversity in people, ideas, and expressions.
• Recognize and cultivate potential in each individual.
• Background checks may be conducted for this position.

If you are curious, dynamic, and eager to learn and grow with Acne Studios, we would love to welcome you to our team!