Join this luxury brand as a Junior CRM Assistant, where you will play a vital role in enhancing our customer relationship management efforts. Working closely with the CRM Manager and the marketing team, you will support the execution of targeted campaigns, monitor customer interactions, and analyze data to optimize engagement strategies.

This position offers an excellent opportunity for growth, allowing you to develop your skills in CRM tools and techniques while contributing to the success of a renowned luxury brand. Your collaborative efforts with various departments will ensure a seamless customer experience, reinforcing the brands commitment to excellence.

CRM & Clienteling:

• Support the sales team in client outreach during key seasonal moments
• Prepare collateral to support customer outreach
• Support the creation of new POS materials
• Support the development and execution of automated CRM campaigns
• Co-ordinate the cleanse, standardisation, and validation of our customer database
• Accurately process new customer data
• Work with wider team to brainstorm and initiate new database growth strategies
• Monitor CRM best practices and competitor research

 Events:

• Support the planning and execution of retail events
• Supplier and competitor research
• Attend and support at client events
• Co-ordinate the creation of the monthly events newsletter

Gifting

• Support the execution of the annual holiday gifting campaign
• Supplier research
• Provide administrational support in wrapping and shipping