The Senior Risk & Facilities Manager is responsible for leading risk management, security, insurance, and health & safety across all retail locations and Head Office, while providing high-level coordination of facilities activities.

This role places a strong emphasis on protecting the business, its people, assets, and reputation, ensuring that robust risk frameworks, security standards, and insurance coverage are in place and consistently applied. Facilities management will focus primarily on coordination and oversight, ensuring stores and offices have what they need to operate effectively, rather than hands-on day-to-day site management.

Working closely with Retail, Operations, HR, and Inventory teams, the role ensures a safe, secure, compliant, and resilient operating environment aligned with luxury retail standards.

RESPONSIBILITIES:

Insurance & Risk Management (Core Focus)

The Senior Risk & Facilities Manager is the day‑to‑day owner of the company’s insurance programme, responsible for ensuring all policies are fully understood, correctly administered, compliant, and aligned to business needs. This role acts as the main point of contact for all brokers and underwriters, proactively identifying risks, coverage gaps, or areas requiring adjustment, and escalating these to the Director of Operations for strategic review and final approval.

1. Own the administration and management of all company insurance policies, including Jewellers Block and general policies (e.g. Travel, D&O).
2. Develop a detailed understanding of all policy terms, limits, endorsements, exclusions, and obligations, ensuring the business always remains compliant.
3. Act as the main day‑to‑day contact for the company with insurers, brokers, and underwriters.
4. Ensure appropriate insurance cover is in place for all business activities including photo shoots, events, store activity, and special projects, escalating for approval where required.
5. Monitor compliance with policy terms across all functions and proactively flag questions, risks, or potential breaches.
6. Own and manage the insurance renewal schedule, ensuring proactive preparation, data collection, and early engagement with brokers to prevent any gaps in cover.
7. Partner with the Director of Operations for policy review discussions, renewal meetings, and preparation of summary proposals for senior leadership.
8. Identify changes in risk exposure across the business and provide clear updates and recommendations to the Director of Operations.
9. Arrange temporary, additional, or bespoke cover as required and ensure all changes are correctly documented and communicated.
10. Support the annual insurance review and renewal process, preparing all required information, analysis, and recommendations.
11. Act as the operational owner of risk identification, assessment, and issue escalation across retail, office, and event activity.
12. Maintain and apply risk management frameworks, policies, and escalation processes.
13. Support incident response and crisis management activity, including post‑incident documentation and follow‑up actions.
14. Monitor emerging operational risks and raise relevant insights with the Director of Operations.
15. Ensure business continuity considerations are reflected in local operational planning, escalating material concerns where needed.

Security

1. Own and continuously improve the security strategy and governance framework across all locations, ensuring best‑in‑class standards are maintained.
2. Oversee rota planning and performance of third‑party security providers.
3. Build strong, collaborative relationships between Retail teams and security partners to ensure teams feel protected and supported.
4. Lead security awareness and training programmes across the business.
5. Act as the escalation point for all security incidents, supporting investigations and ensuring appropriate follow‑up.
6. Provide leadership and oversight for events, high‑risk activities, and special projects as required.

Health & Safety

1. Provide senior oversight of Health & Safety across all locations, ensuring frameworks, policies, and processes are applied consistently.
2. Work with external H&S consultants and internal committees to maintain compliance with legal and regulatory requirements.
3. Oversee statutory safety roles including fire wardens, first aiders, and emergency response responsibilities.
4. Lead crisis management activity in the event of serious incidents, ensuring clear communication, coordination, and follow‑up.

Facilities Coordination & Operational Oversight

(Coordination and governance focus rather than hands-on site management)

1. Provide strategic oversight of facilities standards and operational readiness across all retail and office locations.
2. Ensure stores and offices are appropriately equipped and supported to operate effectively, with day‑to‑day activity delivered through the Facilities Manager.
3. Oversee planned and reactive maintenance at a governance level, ensuring appropriate prioritisation and escalation.
4. Act as the senior escalation point for facilities‑related risks and operational issues.
5. Maintain governance and performance oversight of contractors, service providers, and service‑level expectations.
6. Partner with IT, HR, VM, and Projects teams to ensure facilities considerations are integrated into store updates, refits, and operational changes.

Planning & Projects

1. Support office moves and space planning in line with business growth.
2. Partner with project teams on new store openings and real estate developments, with a focus on risk, security, and compliance readiness.

IDEAL CANDIDATE

1. Attention to detail and strong aesthetic for luxury retail standards.
2. Strong communication and organisational
3. Strong work ethic
4. Ability to lead and roll your sleeves up and get involved
5. Detailed oriented
6. Ability to multitask and prioritise
7. Ability to work under pressure and to tight deadlines.
8. Team player with the ability to develop strong partnerships.
9. Possess impeccable levels of integrity, and professionalism in all business dealings.