The ME+EM Store Manager is an entrepreneurial lover of clothes, who is dedicated to unmatched, luxury customer service, team morale and driving impactful business and customer results. Responsible for overseeing the overall operations and efficiencies of the store, managing team performance and leading by example. Your focus is that all store aspects, from inventory management to visual merchandising, from store reporting to finance management, are continually running smoothly. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omnichannel business while representing the brand ethos.

Responsibilities:

Leadership

● Understand the store target and relay this to the team in a way to ensure cohesion, achievement, and positive morale.

● Explain how company bonus works and work with corporate office for bonus management

● Work toward set objectives and feedback regularly to the Head of Retail and MT to ensure their store always has the best chance to achieve optimum results.

● Manage staff uniform and dress code policy

● Encourage dress code compliance following the policy.

● Display and ensure high level of telephone etiquette when using the store phone and able to train others to the same standard.

● Ensure a professional tone is used in all communication: in person, phone, and electronic.

● Coordinate and monitor the activities of the team.

● Lead by example, creating a professional, fair and inclusive working environment.

● Ensure the protection of confidential information to build trust.

● Create a culture of coaching and feedback.

People Management

● Be the first point of call for all people related matters within your store and loop in the

Senior People Advisor and Head of Retail for regular support.

● Conduct coaching, correction, and disciplinary meetings as necessary.

● Carryout the first stage interviews with the support of the Talent Acquisition Specialist, and ensure the candidate meet with the Head of Retail for the final stage of the recruitment process.

● Carryout instore onboarding sessions, setting expectations for the first 3 months and welcoming your new starter to the store.

● Ensure the new starter attends the HR onboarding session.

● Carryout regular feedback meetings: 3-month probation reviews, annual appraisals and performance meetings, seeking support from the Senior People Advisor if there is performance issues.

● Create monthly schedule effectively to cover both logistics, Visual Merchandising and trading hours.

● Manage staff admin including hours worked against what is recorded in Humanity, ensure regular breaks are taken and casual contractor invoices are correct and submitted in time for payroll.

● Manage staff admin in regard to sickness monitoring, return to work interviews and providing additional and individual support and guidance.

● Keep up to date with company policies and ensure the team are trained in all areas of compliance with the support of the Head of Special Projects US.

● Identify training needs and arrange store training sessions to fill the gaps with the People Manager (Retail) and Head of Special Projects US, or any external resources.

● Delegate tasks in an appropriate manner and follow up their execution.

● Follow company procedures to report any maintenance issues in store promptly.

Customer

● Provide the most luxurious customer experience to all who visit the store.

● Be confident in building organic and long-lasting relationships with customers while training staff to do the same.

● Carryout personal styling sessions with confidence.

● Be aware of the importance of CRM and explain this to the team.

● Understanding the importance of data collection and ensuring applicable state and federal data collection and privacy laws are adhered to.

● Promote where possible the omni channel experience.

● Confidently offer solutions to customer queries and complaints following the standards set by the Company. Escalate serious complaints and queries to the Head of Retail and the Customer Care Team.

● Identify and communicate any trends in requests or ability to enhance the customer experience which may be unique to your store location and clientele to the corporate office.

Product

● Ensure high level of product knowledge which can inform merchandising actions, stock movement and replenishment for their location.

● Ensure the store display represents the design intent for each garment with the support of the Visual Merchandising Manager

● Daily stock accuracy and stock room management. Ensure the protection and use of stock is in the best interests of the business.

*Some locations will have the additional support of a stockroom controller.

● Lead the store recall process and monitor, question and be accountable for the accuracy of stock system.

● Adapts easily to system changes and leads these in a positive manner to the store teams.

● Work alongside the Customer Care team and other operational functions to ensure policies and procedures are aligned to ensure the best customer experience is achieved.

● Understand operational software and continually strive to develop the system and suggest improvements to IT and operations

General

● Ensure consistently effective operations of the assigned store.

● Accountable for communicating any exceptions from consistent operations to the Corporate office.

● Oversee all operations: staff productivity, inventory management, presentation of the store, ensure guest satisfaction, cash and electronic transactions, safety of staff and guests, and all other operations.

● Consistently contributes to a safe and positive work environment, abiding by the policies and following procedures at all times.

● Regular attendance and timeliness.

● Perform other duties as assigned or otherwise identified.

● Being responsible for own Health and Safety and ensuring Health and Safety processes are followed in store.

Knowledge, Skills, and Qualifications

● Minimum of five (5) years of retail management experience

● Strong leadership skills, adaptive leadership style, and business acumen

● Must be able to work independently and take initiative to accomplish directives with minimal supervision

● Be reliable, honest, and work well with others

● Strong organizational skills and detail-oriented

● Excellent active listening and communication

● Ability to lead, teach, and influence others to develop successful team members

● Possess social perceptiveness, awareness of others reactions and understanding the cause for their reaction

● Ability to thoroughly develop and thoughtfully implement objectives and strategies

● Ability to effectively handle stress and pressure consistent with the job duties and industry

● Desire to engage with customers to allow them to feel empowered, attractive, and confident through fashion

● Ability to pair complementary colors, patterns, and style

● Basic computer skills

Physical Requirements

● Constantly (More than 66% of the time): Walk, stand, and lift up to 10lbs

● Frequently (34-66%): Reach overhead, stoop, bend, and lift up to 15lbs

● Occasionally (1% - 33%): Lift up to 25lbs

Hours of Work

This position will work the hours necessary to meet the needs of the business and to complete

necessary job duties within the scope of scheduled hours. May include work during days, evenings,

nights, weekends, and holidays.

The above statements are intended to describe the general nature and level of work being

performed by those assigned to this job. They are not intended to be an exhaustive list of all

responsibilities, duties and skills required. Management reserves the right to reassign and alter the

job description as dictated by business necessity and evaluated reasonable accommodations.