We are seeking an experienced and inspiring Retail Boutique Supervisor to support the Dual Site Management in leading the Harrods Beauty concession. This role is ideal for a commercially driven luxury professional with strong people leadership skills, a passion for design and fragrance, and a proven ability to elevate client experience through exceptional service and clientelling.

As a Supervisor, you will play a key role in driving sales performance, mentoring the sales team, and ensuring operational excellence while acting as a senior brand ambassador for L’OBJET.

Key Responsibilities

Sales Leadership & Business Performance

1. Support the Concession Manager in driving and maximising sales performance to achieve store and individual KPIs.
2. Lead by example on the sales floor, consistently delivering high-value client experiences.
3. Analyse sales trends and performance data to identify opportunities for growth.
4. Support omni-channel initiatives to enhance the overall client journey.
5. Drive private appointments, client private ateliers, and one-to-one selling initiatives.

Team Leadership & Development

1. Supervise, motivate, and coach the sales team to achieve excellence in service and sales.
2. Support onboarding and ongoing training, ensuring product knowledge and brand standards are upheld.
3. Provide regular feedback and performance guidance to develop team capability.
4. Act as a key point of contact in the Manager’s absence, ensuring smooth daily operations.

Client Experience & Clientelling

1. Champion a strong clientelling culture, ensuring consistent outreach and relationship-building.
2. Maintain and grow a loyal VIP client base through personalised engagement and follow-up.
3. Oversee the execution of private appointments and exclusive client experiences.
4. Ensure exceptional service standards are delivered at all times, aligned with L’OBJET and Harrods expectations.

Brand Representation & Operations

1. Act as a senior ambassador of L’OBJET, embodying brand values, storytelling, and aesthetic.
2. Maintain visual merchandising standards and uphold an elevated boutique environment.
3. Ensure operational excellence, including stock management, compliance, and daily procedures.
4. Stay informed on all product categories, including home décor, fragrance, and gifting.

Qualifications & Skills

1. 3–6 years of experience in luxury retail, with previous supervisory or key-holder experience.
2. Strong background in luxury fragrance, including confident storytelling, scent profiling, and guiding clients through fragrance consultations.
3. Experience within Harrods or a luxury department store environment is highly desirable.
4. Proven success in driving sales, KPIs, and clientelling performance.
5. Established luxury client network and strong relationship-building skills.
6. Confident leader with excellent communication and coaching abilities.
7. Passion for design, fragrance, craftsmanship, and luxury lifestyle.
8. Proactive, commercially minded, and adaptable in a fast-paced luxury environment.